Out of the Box IT
Osama M. Faris brings out of the box thinking about information technology into focus.
Happy holidays from FAR!
First off, I want to wish everyone happy holidays on behalf of FAR. Although it’s freezing and snowy in Ottawa, I’m actually writing this from Cairo. I’ve been on a brief working trip. Cairo is beautiful this time of year, but no one needs to be too envious. I’ll be back in time to work while everyone else is off for the holidays.
FAR provides technical support 24/7, 365 (366 during leap years), and that means while lots of people will be opening gifts next week, I might be in one of FAR’s service vehicles responding to a call! Our SLA does include reindeer-related network outages and recovery.
The photo is from the airport in Frankfurt for one of our partners, WatchGuard. 
Looking forward to 2010, it’s going to be a great year, both for FAR and for our customers. FAR has just launched a new Web site. Vince (FAR’s new CMO) has just started blogging for us. FAR is continuing to create and announce new relationships (for example, with The Masha Krupp Translation Group. Most important, FAR continues to provide our customers with one back to pat for all of their IT needs.
I’m excited about 2010 and all of the new business challenges that it will bring, and all of the solutions that FAR will help to put in place. I also plan to start blogging more actively now that Team FAR has grown. I’ll be writing about a variety of things, but it will be the same sound business and information technology advice for small and medium businesses.
I’ll be answering questions like: to host or not to host? What’s “the cloud” and what does it mean for my business? How can I help provide my employees with an extra 30 minutes a day and how to I help them use that time to respond to customers more quickly instead of just Googling themselves?
It’s going to be a very exciting year. Watch this space in 2010, and happy holidays to all of you!
Tags: 24/7 technical support, cairo, happy holidays, security