No business owner wants to be considered “average.” At least you shouldn’t want to be paying an “average” company to provide products or services to your organization. Just like your business, making continual improvements and challenging your team to perform at the top of their skill set is crucial to keeping pace with competitors. Those tasks are also important to ensure your company’s success, both from a short and long-term aspect.

 That philosophy is no different when it comes to IT services. What customer would willingly trust their crucial business systems to an organization that wasn’t continually improving their performance—especially when they would pay the same amount to contract with a competitor that was?

 At FAR, we work hard to stay ahead of the curve, creating innovative solutions for our clients and focusing on ways to improve our customer service. Our comprehensive portfolio includes the latest technologies to help you address all your business needs, including unified communications and innovative backup/disaster recovery solutions. While the research and development (as well as the extensive training) required to introduce a new service can be challenging, the result is well worth the effort.

 But what does “service” really mean? The term is much too vague. Just check the Merriam-Webster dictionary definition, which describes service as “useful labour that does not produce a tangible commodity.” This rather vague portrayal does not distinguish a hard-working (though minimally trained) teen raking leaves from the highly skilled and certified professional who manages complex IT systems. Few seem to understand the level of commitment, education and preparation required to support some of the most advance systems used in today’s business. That’s not to disparage the hard work provided by those in other industries, but to emphasize the differences in the term.

 With that in mind, FAR is about to change the definition of “service”– at least from an IT managed services perspective. Today (September 1, 2011) we are proud to announce our partnership with Live Virtual Help Desk (LiveVHD) to expand our customer support capabilities. The Victoria, BC-based IT help desk organization will become an extension of FAR, allowing us to expand the services we offer.  

 

 What additional cost will our customers pay for this enhancement? ZERO.  That’s correct–more support capabilities with no increased cost! What a concept.

 What does the LiveVHD relationship allow FAR to do for our clients? The all Canada-based IT experts will handle our technical support calls and tickets, manning the controls 24 hours a day 365 days a year. Our support staff will be monitor systems and take care of your onsite needs, connected to LiveVHD through a professional services automation system called Autotask. This will give the FAR team the time and manpower to enhance the other services we provide our customers, ensuring we continue our reputation as THE premier Managed Services Provider in Ottawa.   

 How does this relationship help our business clients? It will allow us to provide instantaneous access to a technical resource, someone who fully understands corporate, technology systems, and other specific needs. LiveVHD can resolve most issues remotely and can escalate a service ticket to our team anytime an on-site visit is needed–a seamless, behind the scenes process that ensures full business continuity.

 The end result is we get to spend more QUALITY time with our clients. We’ll focus on current business systems, ensuring that superior performance is maintained at all times, and meet with each customer to discuss how we can improve to help them achieve long-term organizational goals. We’ll spend even more time researching new technologies, uncovering issues and opportunities facing the industries we support, and understanding how it will impact our clients.

 FAR can help YOU design a winning game plan and brainstorm ideas to help improve your company’s competitive position. We’re raising the bar in managed services and our clients will benefit from this new relationship.

 As of September 1, 2011, service has been redefined. Give us a call and you’ll find out how IT managed services are our focus and we’re ready (more than ever) to assist you.

This entry was posted on Thursday, September 1st, 2011 at 12:45 am and is filed under Business process, Making Tech Tick. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.